At superheromum.com, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Who are we?
superheromum.com is a registered Trading Name of Catch Media Ltd which is directly authorised by the Financial Conduct Authority, and is entered on the Financial Services Register under reference number: 766098.
Catch Media Ltd is registered in Scotland (company number SC551492), Registered Office; 9 Lorraine Gardens Lane, Glasgow, G12 9PA.
What information do we collect from you?
We collect information about you when you apply for products via our application form. We also collect information when you voluntarily provide feedback via our contact form, email or telephone. Website usage information is collected using cookies. The type of information we collect from you during an online application includes, but is not limited to:
We do not collect any personal information from children, or about children, nor do we collect sensitive or special category data.
Your security and privacy comes first in everything we do; if your data is not secure then it’s not private. We utilise the most advanced security infrastructure and measures to ensure your data is private whilst in transit and at rest.
We collect this information so that we can process your enquiry and supply you with the advice you have requested.
You have a legal right to prevent your information being used for direct marketing purposes and can request such action by emailing email@example.com
Information that is collected by superheromum.com may be used in the following ways and will be recorded electronically:
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the EEA.
By way of example, this may happen if any of our servers, or our third parties’ servers, are from time to time located in a country outside of the EEA.
By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
As part of our service we may send you electronic communications (telephone, emails and SMS) relating to the products you’ve requested and relating to any application(s) that you have made.
This is a service offered by default, for free and is part of the service we provide, however you can still request that this communication is stopped by emailing firstname.lastname@example.org.
You may also receive these types of communications from insurance providers. This communication may continue for the term of your product or service requested to ensure your continued satisfaction. Should you require further assistance regarding the prevention of marketing, please see information below:
The amount of time we hold your information depends on the basis it was provided. Please see the following examples:
In order to provide you with a service, we will be required to keep your information for however long this may take us.
Another reason for us to keep information about you is for legitimate business needs (where relevant), so we can comply with the law.
Your data will not be kept indefinitely and will only be kept for as long as is required by legitimate or regulatory needs.
When there is no longer a need for your data and there are no regulatory requirements, information will be kept for a maximum of 2 years, purely to assist with auditing. It will then be securely removed.
To request details relating to your personal data retention, please use the contact email@example.com
You will be able to access the records we hold about you upon request. We will not charge a fee to provide this information, unless the request is manifestly unfounded or excessive.
To request access to your information please contact firstname.lastname@example.org
We take your privacy and data seriously which is why we’ve given you complete transparency and control over what information we hold about you and who we share it with. Contact us at email@example.com to control your data.
What are my rights?
You have the following rights regarding the processing of your personal data, given to you through legislation:
Alternatively you can write to our Compliance Manager or Data Protection Officer at the following address:
9 Lorraine Gardens Lane,
If you wish to make a complaint about our service, please contact The Compliance Officer in writing at our Head Office address or email firstname.lastname@example.org
All written complaints will be responded to within 48 hours either directly or in writing and a final, written response provided within 8 weeks of receiving the complaint.
9 Lorraine Gardens Lane,
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr/
If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone: 0300 1239 123. Calls to this number cost no more than calls to 01 and 02 numbers 0800 023 4 567 calls to this number are now free on mobile phones and landlines Email: email@example.com Information regarding the service can be found on the Financial Ombudsman website: http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm